Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
The UACC Biospecimen Core provides central support for researchers needing tissue materials for research on a fee-for-service basis. We provide a mechanism to simplify and streamline the process of research tissue accrual and disbursment. We strive to consent and collect tissue from almost every cancer patient in Banner/University of Arizona and distribute the collected tissue for cutting-edge cancer research both at the University of Arizona and with outside collaborators. We maximize research dollars through customized, cost-effective, and quality-controlled services.
Kellen Chen, PhD, Core Director
Tiffanie Cagle, Core Research Coordinator
| Hours: |
| Monday - Friday |
| 7 am - 5 pm |
| Location: |
| 1501 N Campbell Ave |
| Tucson AZ 85724 |
Website coming soon!
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Kellen Chen |
Director of Surgical Biospecimen Core
|
kellenchen@arizona.edu
|
COMT
|
